Terms & Conditions

Please read the following terms and conditions carefully. By attending YogaGenie classes, workshops and events, you automatically accept all our terms and conditions listed on this page.

1. Conduct & Timeliness

Please arrive in good time to purchase your class, sign in and prepare for the class. You must be ready and on your mat at least 5 minutes before your class starts.  If you can avoid it, please do not arrive late.  If you must be late, please do not enter if the class is meditating or relaxation is in progress, but wait until the meditation/relaxation has finished and then enter quietly.

All mobile phones and similar devices MUST BE SWITCHED OFF during all classes.

2. Special offers & Discounts

If you have been offered a discount or are using a coupon with special offer, you can not use it in conjunction with any other offer available at the time or anytime afterwards.

No other discounts can be offered than those available. We regret that late payments can not be considered.  You are requested to have a valid pass when you attend every class or pay for your class BEFORE it starts.

Please note that our special offers and discounts are only valid as indicated.  Missed / unused classes can not be refunded.

3.  Schedule & Prices

Schedule and prices are subject to change at any time. Please see our timetable for scheduled classes, courses and prices.

4.  Payment methods

Courses & Workshops

Payments can be made online (recommended to secure your place immediately), as well as by cash or cheque in person. Bank transfers can also be made on request. All payments for courses and workshops must be made in advance and up to 3 days before the course/workshop date, if there is still a space. We can not accept payments for courses and workshops on the day. Even if you know at the time of booking that you will not be able to make a class/classes due to personal circumstances, no discounts will be offered. The courses must be paid in full.

Drop in Classes

Payments for classes can be made online , and also by cash or cheque in person in the class before the class starts. Payments in cash or cheque must be made 5 minutes before the start of the class at the latest.

Online Payment Methods

Online bookings are currently made via MindBody scheduling software and all payments are processed via Netbanx. All widely used debit and credit cards are accepted. Please note, we are moving towards paypal payments.

NETBANX By Optimal Payments

5.  Class cancellations

Occasionally, there may be a  need to cancel a class by a teacher.  YogaGenie reserves the right to cancel classes without prior notice. Whenever possible, an email will be sent to you to advise you of cancellations. However, this can not be guaranteed.

6. Cancellation Policy – Classes & online bookings

Class passes/class packs or individual prepaid classes are non- transferable and non-returnable. Each class pass holder may only use the pass to attend the classes themselves. Class passes can not be shared between people, even if they are family members. You are responsible for attending the classes you booked and paid for.  Refunds will not be made for any classes missed.  We have a limited space in all our classes, and often have waiting lists of people waiting to be offered a place. By booking a place and not turning up prevents another person on the waiting list from attending.  Therefore it is our strict policy not to offer refunds for booked classes which are unattended.

7.  Refunds and Cancellations – Courses and Workshops

All courses and workshops must be purchased in advance.  100% Refunds will be made on cancellations up to 14 days before a course/workshop date. 50% Refunds will be made on cancellations between 7 and 13 days before a course/workshop date. There will be NO REFUNDS given 6 days and less before a course/workshop date, unless another student fills your space. Once a course has begun, any missed classes will not be refunded, as there has not been enough time to offer your place to another student. Please note that this is our strict policy. However, at YogaGenie discretion, you may be offered a replacement class if there is a space.

Refunds may take up to 7 days to complete.

8. Class Passes extensions

Our Class passes offer a great value for money, allowing regularly attending dedicated students to enjoy our high quality sessions at a lower cost.

Our Class passes have an expiration date; 10 class pass expires 3 calendar months from the date of purchase and 5 class pass expires 2 calendar months from the date of purchase.  If for any reason, the classes have not been used up within the expiration date, we offer a 30 day extension service. The extension service for a 10 class pass is £15; and for a 5 class pass is £10. The extension service must be paid for within 30 days of the original class pass expiry date.

9. Using our website and information security

By browsing and using YogaGenie website, you agree not to copy or download any part of it without a written consent from us.  This includes any pictures, texts, logos and artwork, as well as ideas, concepts and know-hows. You agree not to reproduce or distribute content on our site to another site without our written permission.You may only download content of this website for your own personal use. You must not download, distribute, or otherwise use contents of this website for commercial purposes.

Our website is routinely scanned for threats such as viruses. Our website has a Trustwave certificate to ensure its security. However, YogaGenie can not be responsible for any information loss incurred by entering your details via our website.

10. Mailing list

All our students are required to be on our mailing list and will receive monthly newsletters. This is to ensure that students are aware of events, classes and courses and have an opportunity to sign up before the booking system is closed.

11. Liability (material)

YogaGenie is not responsible for the safekeeping of your personal belongings while you attend classes.

12. Liability (personal)

YogaGenie’s owner and teacher/s are fully qualified and experienced experts in their field. Please note that you are responsible for following the instructions during the classes. YogaGenie and its teacher/s are not responsible for any personal injury. By attending YogaGenie classes, you agree to voluntarily participate in these classes with full knowledge that there is risk of personal injury, property loss or death. You agree to take a full responsibility for your own health and any injuries you may have. You agree, that neither yourself, your heirs, assigns or legal representatives will sue or make any claims of any kind against YogaGenie’s owner or teacher/s for any personal property damage/loss, injury, or wrongful death, whether caused by negligence or otherwise. If you are not sure whether yoga classes are suitable for you, you must seek a professional advise of your GP. If you suffer from a chronic condition or have an injury, you should seek your GP’s permission to attend our classes.  Please note : yoga teachers have not had any medical training and therefore can not offer such advice. If you would like further clarification on any of the above, please contact YogaGenie by emailing – info@yogagenie.co.uk

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Our Practice Hall Address:
63 Downs road, Sutton, Belmont, SM2 5NR
Call Us: 0796 441 6826
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